Is my deposit refundable?
Because you are choosing "The Best Party in Town!", we often book up several months in advance. In order to keep a schedule everyone will like, and to ensure everyone gets the time slots they want, the following will apply to ALL parties:
Prior to 48 Hours
Refunds are happily given only due to rainy weather, with a 48 hour notice (that is 2 days or more, before the party date/time), minus a $50.00 scheduling fee.
Cancellations for ANY OTHER REASON beside RAIN are NON-Refundable. We will put your deposit towards a future party date.
Within 48 hours of the event
If an event is cancelled within the 48 hour window, before your event is to take place, and you have paid in full, you will receive 50% of the full payment. If you paid with a 50% deposit, you will not receive a refund. We will apply your payment to ALL cancelled events in this 48 hour window to another party date. Cancellations on the day of the event do not apply to this (see below).
Day of Cancellations
Cancellations the day of the event are NON refundable. If you have paid in full we will refund ONLY 50%. If you paid 50% deposit, it will be forfeited.
Cancellations the day of the event cannot be rescheduled with any credit for payment already made.
Bad weather is NOT High Heat, Cold, Wind Events, Power Outages. We are referring to RAIN .
What happens if we have bad weather on the day of my event?
No party, No paycheck. I also know that there are very excited kids anticipating our arrival. While we cannot control the weather, we make every effort to be there, even in in-climate weather. We can always substitute the Petting Zoo for ponies and set it up in a garage, under an awning, covered patio or even in one of our trailers. The kids won’t care about the weather, why should we?