Cancellation Policy

Is my deposit refundable?

Because you are choosing "The Best Party in Town!", we often book up several months in advance. In order to keep a schedule everyone will like, and to ensure everyone gets the time slots they want, the following will apply to ALL parties:

Prior to 2 Business Days
All cancellations are NON-Refundable. We will put your deposit towards a future party date within one year of your ORIGINAL event date. If
you have paid in full, you will receive 50% of the full payment. If you paid with a 50% deposit, you will not receive a refund.  We will apply your payment to ALL cancelled events to another party date within one year of the original date. Cancellations within 2 Business days of the event do not apply to this (see below).

Cancellations within 2 business days of the event are NON refundable.

If you have paid in full we will refund ONLY 50%.  If you paid 50% deposit, it will be forfeited.
Cancellations within 2 business days of the event cannot  be rescheduled with any credit for payment already made. Sadly, we are Not able to get to the computer on weekends, so rescheduling and cancelations are only available Monday-Friday. Cancelations for same weekend events do have to close on the Thursday prior to your event. 

What happens if we have bad weather on the day of my event?

 No party, No paycheck. I also know that there are very excited kids anticipating our arrival. While we cannot control the weather, we make every effort to be there, even in in-climate weather. We can always substitute the Ponies for the petting zoo and set it up in a garage, under an awning, covered patio or even in one of our trailers.  The kids won’t care about the weather, why should we?

COVID Regulations 

We do NOT refund parties based on the daily changing COVID restrictions. With  2 business days' notice, we will happily reschedule your event within one year of your original event date do to all COVID related concerns. We Do NOT refund Non-Refundable deposits for COVID protocol concerns.